Privacy Policy & Terms of Service
This page explains how Schneider Garage Door INC collects, uses, shares and retains information, including information collected through cookies, pixels and similar technologies, and the terms that apply when you submit a service request through our website.
1. Who we are
Schneider Garage Door INC provides garage door service, repairs, new door installation and opener services throughout the Greater Los Angeles area.
Contact details for privacy questions and requests:
Email: [email protected]
Phone: (818) 510-7603
Mailing address: Available upon request
2. Categories of information we collect
We collect information you provide directly and information collected automatically when you use our site.
Information you provide directly:
- Contact details such as your name, email address and phone number
- Location details such as ZIP code and service address area
- Project details such as type of property, type of garage door, and any notes you share
- Your preferred date for a service visit
Information collected automatically:
- IP address, device identifiers, browser type and settings
- Pages viewed, time spent on pages, clicks and other usage data
- Data collected via cookies, web beacons, pixels and similar tools, including tools provided by partners such as Meta (Facebook and Instagram), Google and other analytics or advertising providers.
3. How we use your information
We use collected information to:
- Respond to your service request and contact you about availability and pricing
- Schedule and manage appointments with our technicians
- Prepare estimates, invoices and service documentation
- Send service-related updates, reminders and follow-ups
- Operate, maintain and improve our website and services
- Measure and improve the performance of our advertising campaigns
We do not use your information for automated decision-making that produces legal or similarly significant effects.
4. Text messages, calls and consent
When you submit a service request, we use the contact details you provide to respond to that request, discuss availability, and coordinate appointments and service-related follow-ups.
Message frequency may vary. Message and data rates may apply.
You can opt out of marketing or follow-up messages at any time by replying STOP to a text message or by contacting our office directly. We may still contact you with important information about active or upcoming appointments.
5. Cookies, pixels and tracking technologies
Our website may use cookies, pixels, web beacons and similar technologies to:
- Keep sessions active and remember your preferences
- Understand how visitors use our website
- Measure the performance of our online advertising
- Reach or retarget visitors with ads on other websites or platforms
We may use third-party tools such as Meta Pixel (Facebook / Instagram), Google Analytics or similar services to help us analyze traffic and measure the effectiveness of our marketing campaigns. These tools may receive information from your browser, including IP address and activity on our site.
You can adjust your browser settings to block or delete cookies, and you may be able to manage certain ad preferences directly with platforms like Meta and Google. However, some features of our site may not work properly if cookies are disabled.
6. Sharing and disclosures
We do not sell your personal information for money.
We may, however, share certain information with advertising and analytics partners (such as Meta and Google) to help us measure and improve our campaigns. Under some privacy laws, this kind of sharing may be considered “sharing” for cross-context behavioral advertising.
We may share information with:
- Our employees and technicians who need the information to serve you
- Service providers who help us with website hosting, scheduling, communications and analytics
- Advertising and analytics partners to measure and improve our marketing, where permitted by law
- Authorities, if required by law or to protect our rights, property or safety
7. Data retention
We retain your information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes and support warranty or service history.
8. Your privacy rights (including California CCPA/CPRA)
If you are a California resident, you may have the following rights regarding your personal information:
- Right to Know: Request information about the categories and specific pieces of personal information we have collected about you.
- Right to Delete: Request deletion of your personal information, subject to certain legal exceptions.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Opt-Out of Sale or Sharing: We do not sell personal information for money. To the extent our use of advertising and analytics tools is considered “sharing” under California law, you may ask us to stop such sharing.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To exercise your rights, contact us at:
Email: [email protected]
Phone: (818) 510-7603
We may need to verify your identity before fulfilling your request. If we introduce additional methods (such as a “Do Not Sell or Share My Personal Information” link), we will update this page.
9. Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children’s privacy
Our services and website are intended for adults and are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements. When we do, we will update the “Last updated” date at the bottom of this page.
12. Terms of Service
By submitting a service request through our website, you agree to these Terms of Service.
Submitting a form on our website does not create a binding contract. Your request will be reviewed by our office staff, who will contact you to confirm availability, pricing and the scope of work.
13. Service requests and estimates
Any pricing provided before an in-person inspection is an estimate only. Final pricing may change based on actual site conditions, required parts and labor.
14. Scheduling and appointments
We do our best to accommodate your preferred date and time, but we cannot guarantee availability. Appointment times may be subject to change due to traffic, emergencies or other scheduling factors.
You are responsible for providing safe access to the property and to the garage area at the scheduled time.
15. Limitation of liability
To the maximum extent permitted by law, Schneider Garage Door INC is not liable for any indirect, incidental, consequential or special damages arising out of or in connection with the use of our website or the scheduling of service requests.
Our responsibility for any direct damages related to services provided at your property will be limited to the amount you paid us for the specific service in question, except where prohibited by law.
16. Governing law
These Terms of Service and this Privacy Policy are governed by the laws of the State of California, without regard to its conflict of law rules.
17. Contact
If you have any questions about these Terms or our Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
Email: [email protected]
Phone: (818) 510-7603
Last updated: October 2026